Recall Gap Finder NHTSA ODI Cross-Reference
← Back to Vehicle Search

Recall Gap Audit: 2023 TOYOTA HIGHLANDER

Total 2023 NHTSA Owner Complaints Analyzed: 186 • Adjacent-Year Recall Gaps Detected: 2

Active Recalls Covering Year
9
Statutory Remedy (49 U.S.C. Section 30120)
Adjacent Recall Gaps
2
Excluded Model-Year Gaps
ODI Complaints Analyzed
186
Public NHTSA Defect Reports
Estimated Retail Exposure
$1,800–$4,200
Avg. Dealer Parts & Labor
Official NHTSA Government Verification Links & Methodology ▼
NHTSA safety record analysis: The 2023 TOYOTA HIGHLANDER has 9 open official recalls and 2 adjacent-year recall exclusions (2021–2025). Owners facing unrecalled defects can file an official NHTSA complaint and utilize compiled public records to request discretionary customer goodwill assistance from authorized dealerships.
Verify on Official U.S. Government Website:

Note: NHTSA.gov's web portal indexes certain trucks (such as RAM 1500 or F-150) under specific cab sub-trims (e.g. Crew Cab, Quad Cab). If the Vehicle Model Specs link displays a government portal error, use the Google Verified Search or Official Recalls Lookup above with your 17-digit VIN. You can also click any Official Campaign Link below for guaranteed direct access to the federal filing.

Open Recalls Currently Covering 2023 TOYOTA HIGHLANDER (9)

Adjacent-Year Recall Exclusions (2021–2025 Cross-Reference)

HIGH SEVERITY GAP

AIR BAGS — Excluded from NHTSA Campaign 23V865000

Recalled Adjacent Years: 2021
Excluded Year: 2023
Severity Risk Meter / Gauge: HIGH: 90% Severity
NHTSA Safety Hazard Assessment
Crashes Reported: 4
Fires Reported: 0
Matching ODI Complaints: 6
NHTSA Campaign: 23V865000

Financial Impact Comparison Chart

Based on typical OEM dealership parts & labor
DEALER OUT-OF-POCKET QUOTE
$1,800 – $4,200 (Out-of-Pocket)

Owner pays 100% of replacement parts and diagnostic labor. Warranty claim refused due to excluded model year.

DISCRETIONARY GOODWILL GOAL
$0 (Discretionary Goal — Not Guaranteed)

Potential full or partial repair subsidy under discretionary manufacturer goodwill policies. Approval is determined solely by the dealer and OEM on a case-by-case basis.

Generate Goodwill Reference Packet ↓
5-Year Timeline: See Recalled vs. Excluded Years ▼

5-Year Model-Year Cross-Reference Timeline Bar (2021–2025)

Shared Component Platform: AIR BAGS
RECALLED (Campaign #23V865000)
2021
Active NHTSA Campaign
100% Free OEM Remedy
UNAFFECTED
2022
No Campaign Recorded
Standard Production
EXCLUDED GAP (NHTSA ODI Complaints Detected)
2023
Unrecalled Model Year
6 Complaints • 4 Crashes
UNAFFECTED
2024
No Campaign Recorded
Standard Production
UNAFFECTED
2025
No Campaign Recorded
Standard Production
Legal Notice: Statutory Remedies vs. Discretionary Goodwill Policies ▼
Important Notice Regarding Recall Gaps & Dealership Goodwill Requests

Statutory vs. Discretionary Remedies: Because your vehicle model year is currently excluded from official NHTSA campaign 23V865000, authorized dealerships are not legally mandated under federal law (49 U.S.C. Section 30120) to perform free recall repairs on your vehicle.

Discretionary Goodwill Policies: The Goodwill Reference Packet generated below compiles public NHTSA safety records to assist you in requesting a voluntary, discretionary warranty adjustment from your dealership service director or manufacturer customer care division. Goodwill assistance is not an entitlement, is not guaranteed, and is granted solely at the discretion of the manufacturer and dealership based on vehicle age, mileage, and brand loyalty.

Recall Gap Finder is not a law firm. Generated documents do not constitute legal advice, formal demand letters, or binding court filings. Review our Legal Terms & Disclaimers.

NHTSA Campaign Details & Manufacturer Remedy Records ▼
Matching 2023 Owner Complaints: 6 Crashes Reported: 4 Fires Reported: 0 Verify Campaign 23V865000 on NHTSA.gov ↗

Adjacent Recall Summary (23V865000): Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.

Safety Consequence: An air bag that does not deploy during a crash increases the risk of injury.

Manufacturer Remedy on 2021: Dealers will inspect and replace the sensor as necessary, free of charge. Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024. Letters will continue to be mailed in phases through January 2026. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB15/23TA15 Lexus 23LB03/23LA03.

View Matching NHTSA Owner Defect Complaints (6) ▼

Sample 2023 TOYOTA HIGHLANDER Owner Complaints (AIR BAGS)

ODI #11563885 • Incident Date: 11/13/2023
Safety noncompliance recall 23ta08 Safety recall 23ta12
ODI #11617332 • Incident Date: 08/23/2024 [CRASH]
The contact owned a 2023 Toyota Highlander. The contact stated that while his friend was driving at 45 MPH, he failed to yield when exiting the interstate at an exit ramp. As a result, the driver t-boned the passenger side of another vehicle. The air bags did not deploy. No warning lights were illuminated. The vehicle was towed to a tow yard and deemed a total loss by the contacts insurance provider. A police report was filed and injuries were reported. The contact transported himself to his physical therapist and was treated for a nondescript injury to his left shoulder. The manufacturer was not notified of the failure. The failure mileage was 26,000.
ODI #11634431 • Incident Date: 02/08/2024 [CRASH]
Vehicle was hit all the way around and was totalled with 4,000 miles. None of the airbags deployed.
ODI #11651686 • Incident Date: 02/12/2025 [CRASH]
The contact owned a 2023 Toyota Highlander Hybrid. The contact stated that while driving at approximately 40 MPH on a heavy snow weather condition, the vehicle lost traction, causing the contact to lose control of the vehicle and crash into a tree, where the vehicle came to a stop. No warning lights were illuminated. No air bags deployed. The contact sustained injuries to his neck, chest, and shoulder. The contact sought medical attention. A police report was filed. The vehicle was towed by the insurance provided for further investigation.  The local dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000.
ODI #11681085 • Incident Date: 08/08/2025
My wife was hit from the driver side, causing car to deviate and have a head on collision with a fire hydrant. No airbags deployed. Side or front.
🔒 PREMIUM PRO SUITE 100x ROI vs. $2,000+ Dealership Repair Quote

Unlock the Complete 2023 TOYOTA HIGHLANDER Recall Gap Escalation War Room (23V865000)

Don't walk into the dealership service bay unprepared. Upgrade to unlock our complete, vehicle-specific negotiation & reimbursement toolkit:

  • 1. Complete Unredacted NHTSA Campaign & Multi-Complaint Forensics: Full Part 573 supplier & remedy breakdown for Campaign 23V865000.
  • 2. Word-for-Word Dealership Service Advisor Negotiation Script: Exact 3-step rebuttal when the service desk says "Your VIN isn't covered."
  • 3. OEM Corporate Regional Escalation Playbook: How to escalate from the Service Director to the Regional Area Manager & Executive Customer Care.
  • 4. Federal Pre-Recall Reimbursement Preservation Kit: Step-by-step Repair Order (RO) invoice checklist for retroactive refund claims.
  • 5. Certified Printable Goodwill Evidence Dossier: Instant PDF-ready multi-page packet formatted for your dealership service director.
FTC Act Section 5 & ROSCA Checkout Disclosure & Refund Policy: All public NHTSA recall campaigns, ODI complaint numbers, and summary defect filings shown above are available free of charge directly from NHTSA.gov. Your $19 one-time purchase (or $49/month Pro subscription) is solely for Recall Gap Finder's proprietary analytical software compilation, formatted negotiation scripts, and printable dossier templates, and does not guarantee dealership goodwill approval or repair reimbursement. 100% 30-day money-back satisfaction guarantee on all single dossiers; Pro subscriptions may be canceled online at any time with a single click.

1. Generate Goodwill Reference Packet

Create a printable factual reference packet citing Campaign 23V865000 and 6 matching NHTSA complaints for your dealership service advisor.

2. Submit Defect & Out-of-Pocket Repair Report

Paid out-of-pocket or denied warranty for AIR BAGS? Record your vehicle failure details for consumer safety research and recall expansion documentation.

Consumer Disclosure: Submitting your vehicle repair report records your defect for automotive safety research and consumer advocacy documentation. Recall Gap Finder is an independent factual reporting service, not a law firm or lawyer referral service. Submitting this form does NOT create an attorney-client relationship, does not preserve legal statutes of limitations, and does not guarantee financial recovery or warranty reimbursement.
MEDIUM SEVERITY GAP

SEAT BELTS — Excluded from NHTSA Campaign 25V872000

Recalled Adjacent Years: 2024, 2025
Excluded Year: 2023
Severity Risk Meter / Gauge: MEDIUM: 60% Severity
NHTSA Safety Hazard Assessment
Crashes Reported: 0
Fires Reported: 0
Matching ODI Complaints: 2
NHTSA Campaign: 25V872000

Financial Impact Comparison Chart

Based on typical OEM dealership parts & labor
DEALER OUT-OF-POCKET QUOTE
$1,800 – $4,200 (Out-of-Pocket)

Owner pays 100% of replacement parts and diagnostic labor. Warranty claim refused due to excluded model year.

DISCRETIONARY GOODWILL GOAL
$0 (Discretionary Goal — Not Guaranteed)

Potential full or partial repair subsidy under discretionary manufacturer goodwill policies. Approval is determined solely by the dealer and OEM on a case-by-case basis.

Generate Goodwill Reference Packet ↓
5-Year Timeline: See Recalled vs. Excluded Years ▼

5-Year Model-Year Cross-Reference Timeline Bar (2021–2025)

Shared Component Platform: SEAT BELTS
UNAFFECTED
2021
No Campaign Recorded
Standard Production
UNAFFECTED
2022
No Campaign Recorded
Standard Production
EXCLUDED GAP (NHTSA ODI Complaints Detected)
2023
Unrecalled Model Year
2 Complaints • 0 Crashes
RECALLED (Campaign #25V872000)
2024
Active NHTSA Campaign
100% Free OEM Remedy
RECALLED (Campaign #25V872000)
2025
Active NHTSA Campaign
100% Free OEM Remedy
Legal Notice: Statutory Remedies vs. Discretionary Goodwill Policies ▼
Important Notice Regarding Recall Gaps & Dealership Goodwill Requests

Statutory vs. Discretionary Remedies: Because your vehicle model year is currently excluded from official NHTSA campaign 25V872000, authorized dealerships are not legally mandated under federal law (49 U.S.C. Section 30120) to perform free recall repairs on your vehicle.

Discretionary Goodwill Policies: The Goodwill Reference Packet generated below compiles public NHTSA safety records to assist you in requesting a voluntary, discretionary warranty adjustment from your dealership service director or manufacturer customer care division. Goodwill assistance is not an entitlement, is not guaranteed, and is granted solely at the discretion of the manufacturer and dealership based on vehicle age, mileage, and brand loyalty.

Recall Gap Finder is not a law firm. Generated documents do not constitute legal advice, formal demand letters, or binding court filings. Review our Legal Terms & Disclaimers.

NHTSA Campaign Details & Manufacturer Remedy Records ▼
Matching 2023 Owner Complaints: 2 Crashes Reported: 0 Fires Reported: 0 Verify Campaign 25V872000 on NHTSA.gov ↗

Adjacent Recall Summary (25V872000): Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2024-2025 Highlander and Highlander Hybrid vehicles. The third row center seat belt roof anchor may have been installed at an incorrect angle, preventing the seat belt from properly restraining the occupant.

Safety Consequence: A seat belt that does not properly restrain an occupant increases the risk of injury during a crash.

Manufacturer Remedy on 2024, 2025: Dealers will reinstall the seat belt anchor with a new bolt, free of charge. Owner notification letters were mailed January 27, 2026. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 25TA16.

View Matching NHTSA Owner Defect Complaints (2) ▼

Sample 2023 TOYOTA HIGHLANDER Owner Complaints (SEAT BELTS)

ODI #11520305 • Incident Date: 04/08/2023
I took delivery of the new vehicle without testing all the seatbelts. The third row passenger side seat belt is fully retracted as it should be, but it's locked in that position. It came from the dealer that way, and it cannot be used. If I hadn't noticed while testing out the seats, I might incorrectly assume that it is functioning while inviting 6 passengers into my vehicle. This could lead to somebody taking a ride without a seatbelt. Third rows of these mid-size SUV's aren't commonly used, so I imagine it could be a long time (years) before somebody notices that their seat belt doesn't work, unless they happened to check them all. I have a service appointment in 2 days at my local dealer to have the seatbelt inspected and fixed or replaced.
ODI #11727519 • Incident Date: 03/01/2026
The contact owns a 2023 Toyota Highlander. The contact stated that while starting the vehicle, and driving at an undisclosed speed, the seat belt alarm chimed while the seat belts were properly buckled. The contact turned off and restarted the vehicle, and released and fastened the seat belt securely however, the failure persisted. The vehicle was taken to the dealer twice, but the dealer was unable to duplicate the failure. The failure recurred, and the vehicle was taken back to the dealer a third time; however, the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 21,000.
🔒 PREMIUM PRO SUITE 100x ROI vs. $2,000+ Dealership Repair Quote

Unlock the Complete 2023 TOYOTA HIGHLANDER Recall Gap Escalation War Room (25V872000)

Don't walk into the dealership service bay unprepared. Upgrade to unlock our complete, vehicle-specific negotiation & reimbursement toolkit:

  • 1. Complete Unredacted NHTSA Campaign & Multi-Complaint Forensics: Full Part 573 supplier & remedy breakdown for Campaign 25V872000.
  • 2. Word-for-Word Dealership Service Advisor Negotiation Script: Exact 3-step rebuttal when the service desk says "Your VIN isn't covered."
  • 3. OEM Corporate Regional Escalation Playbook: How to escalate from the Service Director to the Regional Area Manager & Executive Customer Care.
  • 4. Federal Pre-Recall Reimbursement Preservation Kit: Step-by-step Repair Order (RO) invoice checklist for retroactive refund claims.
  • 5. Certified Printable Goodwill Evidence Dossier: Instant PDF-ready multi-page packet formatted for your dealership service director.
FTC Act Section 5 & ROSCA Checkout Disclosure & Refund Policy: All public NHTSA recall campaigns, ODI complaint numbers, and summary defect filings shown above are available free of charge directly from NHTSA.gov. Your $19 one-time purchase (or $49/month Pro subscription) is solely for Recall Gap Finder's proprietary analytical software compilation, formatted negotiation scripts, and printable dossier templates, and does not guarantee dealership goodwill approval or repair reimbursement. 100% 30-day money-back satisfaction guarantee on all single dossiers; Pro subscriptions may be canceled online at any time with a single click.

1. Generate Goodwill Reference Packet

Create a printable factual reference packet citing Campaign 25V872000 and 2 matching NHTSA complaints for your dealership service advisor.

2. Submit Defect & Out-of-Pocket Repair Report

Paid out-of-pocket or denied warranty for SEAT BELTS? Record your vehicle failure details for consumer safety research and recall expansion documentation.

Consumer Disclosure: Submitting your vehicle repair report records your defect for automotive safety research and consumer advocacy documentation. Recall Gap Finder is an independent factual reporting service, not a law firm or lawyer referral service. Submitting this form does NOT create an attorney-client relationship, does not preserve legal statutes of limitations, and does not guarantee financial recovery or warranty reimbursement.