HIGH SEVERITY GAP
VISIBILITY — Excluded from NHTSA Campaign 22V712000
Recalled Adjacent Years: 2022
Excluded Year: 2023
Severity Risk Meter / Gauge:
HIGH: 90% Severity
NHTSA Safety Hazard Assessment
Crashes Reported: 0
Fires Reported: 0
Matching ODI Complaints: 17
NHTSA Campaign: 22V712000
Financial Impact Comparison Chart
Based on typical OEM dealership parts & laborDEALER OUT-OF-POCKET QUOTE
$1,800 – $4,200 (Out-of-Pocket)
Owner pays 100% of replacement parts and diagnostic labor. Warranty claim refused due to excluded model year.
DISCRETIONARY GOODWILL GOAL
$0 (Discretionary Goal — Not Guaranteed)
Potential full or partial repair subsidy under discretionary manufacturer goodwill policies. Approval is determined solely by the dealer and OEM on a case-by-case basis.
Generate Goodwill Reference Packet ↓5-Year Timeline: See Recalled vs. Excluded Years ▼
5-Year Model-Year Cross-Reference Timeline Bar (2021–2025)
Shared Component Platform: VISIBILITY
UNAFFECTED
2021
No Campaign Recorded
Standard Production
RECALLED (Campaign #22V712000)
2022
Active NHTSA Campaign
100% Free OEM Remedy
EXCLUDED GAP (NHTSA ODI Complaints Detected)
2023
Unrecalled Model Year
17 Complaints • 0 Crashes
UNAFFECTED
2024
No Campaign Recorded
Standard Production
UNAFFECTED
2025
No Campaign Recorded
Standard Production
Legal Notice: Statutory Remedies vs. Discretionary Goodwill Policies ▼
NHTSA Campaign Details & Manufacturer Remedy Records ▼
Adjacent Recall Summary (22V712000): Subaru of America, Inc. (Subaru) is recalling certain 2022 Impreza and Outback vehicles. The incorrect paint clearcoat may have been applied, which can cause the windshield to be insufficiently bonded to the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 212, "Windshield Mounting."
Safety Consequence: An insufficiently bonded windshield can detach during a crash, increasing the risk of injury.
Manufacturer Remedy on 2022: Subaru will offer owners a vehicle exchange or repurchase, free of charge. Owner notification letters are expected to be mailed November 21, 2022. Owners may contact Subaru's customer service at 1-844-373-6614. Subaru's number for this recall is WRH-22.
View Matching NHTSA Owner Defect Complaints (17) ▼
Sample 2023 SUBARU OUTBACK Owner Complaints (VISIBILITY)
ODI #11514823 • Incident Date: 02/28/2023
The contact owns a 2023 Subaru Outback. The contact stated while driving at an undisclosed speed, he became aware that hundreds of tiny air bubbles had formed over the front windshield. Additionally, there were air bubbles on a portion of the front driver’s and passenger’s side windows. The contact took the vehicle to a dealer where a service technician inspected the vehicle with a pen and claimed that the windows had been sandblasted which caused the failure. The contact disputed the claim and said that no work had been performed on the windows. The manufacturer was also notified of the failure and a case was filed. The vehicle was not repaired. The failure mileage was approximately 2,500.
ODI #11515781 • Incident Date: 04/06/2023
Driving on highway to my home on I 80 and ridge road, Illinois,a small tick noise was heard and the spider chip noticed on the passenger side windshield.
ODI #11515866 • Incident Date: 04/05/2023
Dear NHTSA, I am writing to report an issue I have experienced with the windshield of my Subaru vehicle. Recently, I noticed a crack on the passenger side of the windshield, which initially measured around 5 inches in length. To my surprise, the crack expanded to over 10 inches in just a day and continued to grow thereafter. Upon visiting the dealership, I was informed that the crack was likely caused by a small impact point on the windshield. However, I am not satisfied with this explanation as the "hit point" is extremely small and not commensurate with the size of the crack. I am also concerned about the quality of the Carlex windshield glass used by Subaru, as I have seen numerous complaints regarding the same on various websites. It is worth noting that Subaru does not allow customers to choose better quality aftermarket glass and refuses to perform recalibration if customers opt to use third-party glass. Furthermore, the Carlex glass costs approximately $1000 (without recalibration) and is of lower quality. I respectfully request that you investigate this issue further and take any necessary measures to address this problem for the safety of all vehicle owners. Thank you for your attention to this matter. Sincerely, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
ODI #11525244 • Incident Date: 04/18/2023
Sunroof spontaneously exploded. Temperatures were around 50 degrees, no cars around me at the time and as far as I can tell, nothing could have hit the window at least at that moment. I had been driving for about 1 hour and no sudden changes in temperature or pressure. It sounded very much like an explosion when it happened. Thankfully, the inside slide cover was closed when this happened. If the slide window cover had been opened, It could easily have caused an accident as some of the glass would have fallen on the driver. Also, the breaking window resulted in a shower of glass over the car roof and would have hit cars behind me if present. At the time, I had less than 3000 miles on the car and the car was less than 6 months old. The window has since been replaced. If you look at the profile of the car from the side, the sunroof seems to be more sloping downward than on some other cars. My understanding is that sunroofs are made from tempered glass. It would seem that safety glass would be a better option at least in terms of the protection they might offer in preventing the dramatic shower of broken glass that happened in my case.
ODI #11531247 • Incident Date: 07/09/2023
A crack appeared on the windshield without anything hitting it and spread up