HIGH SEVERITY GAP
SUSPENSION — Excluded from NHTSA Campaign 16V256000
Recalled Adjacent Years: 2016, 2017
Excluded Year: 2015
Severity Risk Meter / Gauge:
HIGH: 90% Severity
NHTSA Safety Hazard Assessment
Crashes Reported: 1
Fires Reported: 0
Matching ODI Complaints: 8
NHTSA Campaign: 16V256000
Financial Impact Comparison Chart
Based on typical OEM dealership parts & laborDEALER OUT-OF-POCKET QUOTE
$1,800 – $4,200 (Out-of-Pocket)
Owner pays 100% of replacement parts and diagnostic labor. Warranty claim refused due to excluded model year.
DISCRETIONARY GOODWILL GOAL
$0 (Discretionary Goal — Not Guaranteed)
Potential full or partial repair subsidy under discretionary manufacturer goodwill policies. Approval is determined solely by the dealer and OEM on a case-by-case basis.
Generate Goodwill Reference Packet ↓5-Year Timeline: See Recalled vs. Excluded Years ▼
5-Year Model-Year Cross-Reference Timeline Bar (2013–2017)
Shared Component Platform: SUSPENSION
UNAFFECTED
2013
No Campaign Recorded
Standard Production
UNAFFECTED
2014
No Campaign Recorded
Standard Production
EXCLUDED GAP (NHTSA ODI Complaints Detected)
2015
Unrecalled Model Year
8 Complaints • 1 Crashes
RECALLED (Campaign #16V256000)
2016
Active NHTSA Campaign
100% Free OEM Remedy
RECALLED (Campaign #16V256000)
2017
Active NHTSA Campaign
100% Free OEM Remedy
Legal Notice: Statutory Remedies vs. Discretionary Goodwill Policies ▼
NHTSA Campaign Details & Manufacturer Remedy Records ▼
Adjacent Recall Summary (16V256000): General Motors LLC (GM) is recalling certain model year 2016-2017 Chevrolet Silverado 1500 and 2016 Cadillac Escalade, Cadillac Escalade ESV, Chevrolet Suburban, Chevrolet Tahoe, GMC Sierra, GMC Yukon and GMC Yukon XL vehicles. The front upper control arms may have inadequate welds near the control arm bushing.
Safety Consequence: Inadequate welds may allow the control arm to separate from the bushing, compromising steering and increasing the risk of a crash.
Manufacturer Remedy on 2016, 2017: GM will notify owners, and dealers will replace the left and right front upper control arms and realign the vehicle, free of charge. The recall began on May 18, 2016. Until the repairs have been made, owners are advised not to drive their vehicles. Owners may contact Chevrolet customer service at 1-800-222-1020, Cadillac customer service at 1-800-458-8006, or GMC customer service at 1-800-462-8782. GM's number for this recall is 42190.
View Matching NHTSA Owner Defect Complaints (8) ▼
Sample 2015 CHEVROLET SILVERADO 1500 Owner Complaints (SUSPENSION)
ODI #11539246 • Incident Date: 05/09/2023
Purchased new 2015 Chevrolet Silverado Z71 in March with ziebart rust protection service done yearly to date. Truck has 74,000 miles valued at 28,000- $30,000 before noticing frame has cracks, holes and excessive rust Truck will not pass inspection now.
ODI #11491632 • Incident Date: 10/31/2022
Truck only having 30,000 miles and garage kept has considerable rusting on frame memebers as well as cross members on the frame.. There is no paint on the frame or cross memebers just a wildly flaking black wax coating. After two years when in for service the dealer stated that this was "Normal" for this model. Two shops that have inspected the frame are conserned about the amount of rust and any towning I may do in the future. At this point I only tow a small ATV trailer during the summer months.
ODI #11455038 • Incident Date: 02/03/2022
Cars under carriage subframe is completely rotted. All suspension parts are detached from under carriage subframe. Vehicle is unsafe to drive.
ODI #11441588 • Incident Date: 11/06/2021 [CRASH]
The contact owned a 2015 Chevrolet Silverado 1500. The contact stated while towing a trailer and driving approximately 50 MPH, the vehicle started to fishtail. There was no warning light illuminated. The contact attempted to mitigate the failure by letting up off the accelerator pedal and then gently depressing the brake pedal however, the actions failed to correct the failure and got worse. The contact lost control of the vehicle and crashed into the center median metal guard rail on the passenger’s side front and rear of the vehicle with the trailer compressed against the rear of the vehicle. The contact stated that the Anti-Sway feature failed to operate as designed. A police report was filed. There was no injury sustained. The vehicle was towed to a tow lot. The insurance company deemed the vehicle a total loss. The vehicle was not diagnosed. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 103,000. The vehicle was destroyed.
ODI #11172528 • Incident Date: 12/27/2018
FRONT SUSPENSION NOISE - DURING COLD WEATHER AND WHEN FIRST DRIVING WITHIN THE FIRST 1/2 MILE, A LOUD NOISE COMES FROM THE FRONT SUSPENSION AFTER DRIVING OVER A BUMP OR SPEED BUMP. THIS ONLY HAPPENED WHEN VERY COLD AND WITHIN THE FIRST 1/2 MILE. BROUGHT THE VEHICLE TO THE DEALER AT 35000 MILES (KOONS CHEVROLET, TYSONS CORNER, VA) AND UNDER WARRANTY THEY RE-TORQUED THE FRONT FRAME CROSS MEMBER AND LOWER CONTROL ARMS. I ACTUALLY COULD NOT BELIEVE THAT CHEVROLET AND THE DEALER STATED THAT WAS THE PROBLEM. IN ALL MY YEARS REPAIRING CARS, I HAVE NEVER HEARD OF A "FRAME CROSS MEMBER" REQUIRING RE-TORQUEING ESPECIALLY ON A NEW VEHICLE. IF IT WAS LOOSE ALONG WITH THE LOWER CONTROL ARMS, THAT WOULD INDICATE A SERIOUS PROBLEM. PROBLEM WAS NOT RESOLVED. 6 MONTHS LATER WHEN COLD AGAIN, BROUGHT THE TRUCK TO THE DEALER AND THEY NOW STATE THAT "THE SWAY BAR BUSHINGS REQUIRED LUBRICATION". AGAIN, I HAVE NEVER HEARD OF A RUBBER BUSHING REQUIRING LUBRICATION. IMMEDIATELY AFTER TAKING THE TRUCK FROM THE DEALER, I TOOK PICTURES OF THE SWAY BAR BUSHINGS SOWING ALL THE LUBRICANT OOZING OUT. I HAVE ADDRESSED THIS ISSUE WITH GM AND THEY HAVE BEEN NON-RESPONSIVE. MY CONCERN IS WITH ALL THE VIBRATIONS THAT THESE TRUCKS HAVE REPORTED, THE LIFE CYCLE OF THE FRONT SWAY BAR BUSHINGS WILL BE REDUCED AND COULD HAVE A SERIOUS DETRIMENTAL AFFECT DURING A CRASH AS THE VEHICLE GETS OLDER. I WAS TOLD THERE IS NO GM SERVICE BULLETIN ON THE ISSUE. THE DEALER JUST WANTS THE PROBLEM TO GO AWAY AND NOT SEE THE TRUCK AGAIN. GM NEEDS TO ADDRESS THIS ISSUE PROPERLY FROM A TECHNICAL POINT OF VIEW FROM THEIR ENGINEERS.